Hey there, got some questions? Check below for our most frequently asked Q's.
When are you restocking?
We're always trying to keep consistent stock levels but sometimes popular products sell out quicker than we can order them in!
You can sign up to a waitlist on the product to be alerted when we restock. Items marked as last chance will not be restocked.
Will you donate a prize for raffle/charity?
Of course! We have a limit on how many we give away but send us an email to email@example.com and we'll get back to you.
Can I work for you?
We have no available roles as of right now, however if you're local to Sheffield, UK or think we could work together send us an email firstname.lastname@example.org
What are your ethical standards?
We work hard to ensure that the products we offer are fair to all. That's why we work with Fair Wear Foundation approved brands. You can read more on our Ethics page or check the info on each item to see what certifications it carries.
Do you offer wholesale?
Yes! You can email us at email@example.com for a wholesale price list and check out our wholesale partner list here.
Free clothing for bloggers/bands/influencers?
If you would like to work with us to promote HeartCure and our work please reach out to us via email. Please note our brands message of veganism, total liberation and environmental justice before reaching out and state why you connect with our brand...Hello@heartcureclothing.com
We always try our best to ship order's within 24hours of receiving it (unless the order contains pre-order items) but please be patient with us! We're a very small company and we work other jobs and study too.
what packaging do you use?
All our products are shipped in recycled or recyclable materials, no plastic! We don't wrap our clothes in plastic jacket either. Our gift wrapping is also made from recycled tissue paper with hemp naturally dyed string and finished with a recycled thank you card art print.
How much is delivery?
Delivery will be calculated at checkout based on weight and location.For UK, pricing starts at £3.95 and is free over £50. International shipping is tracked and starts at £9.95 with faster shipping available. Free standard shipping for international is over £80.
how long does delivery take?
Delivery will vary based on location and shipping choice. Most UK orders arrive in 3-5 working days and standard International 9-15 working days but we have express shipping at checkout.
What should I do if my order hasn't been delivered yet?
Check your emails for a shipping confirmation. This should provide you with an estimate or tracking number. If your order has not been delivered after the allotted time frame you can reach out to the shipping partner directly or contact us at firstname.lastname@example.org.Please note we don't have any more tracking info than that provided on your email
SHIPPING, RETURNS AND EXCHANGES
We always try our best to resolve issues as quickly as possible, so if you don't see your answer here, send us an email or use live chat!
How do I return my order?
You can return your order for refund or exchange via our returns centre; https://heartcure.returnscenter.com.
What is your returns policy?
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What are your delivery options?
We use a variety of shipping providers to offer the best shipping for value. Your shipping provider will be selected at checkout and if applicable a tracking number will be sent to you via email.
How do I exchange my order?
You can exchange your order for another size/varient of the same price using our returns centre. Please note that we don't accept exchanges over 30 days but you may be able to use our Renew scheme.