Below FAQ are some common quuestions of our customers have.
If you have other questions, please just send it to firstname.lastname@example.org.
- General Q's
- Order Q's
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with us where possible.
If we aren’t available, drop us an email and we will aim to get back to you within 20-36 hours!
Of course! We have a limit on how many we give away but send us an email to email@example.com and we'll get back to you.
HeartCure is just run by Jordan and Georgia. However we do sometimes work with photographers, designers and creatives so if think we could work together send us an email firstname.lastname@example.org
Yes we do! Please email us for an updated price list.
We're always striving to create clothes that are fair to people, animals and planet. This has led us to work with suppliers that are Fair Wear Certified based out of India and Bangladesh. Read more on our ethics page.
We're truly committed to sustainability, and this dedication guides our every step which is why we have moved to Made-To-Order.
Once you place your order, each design is printed individually with water based inks. This means it takes 3-5 days to get them all set for shipping.
This little extra time is makes all the difference for the planet and is a reflection of our commitment to reducing waste and acknowledging our impact on the environment.
This new method allows us focus on introducing new designs more often, ensuring your wardrobe stays stylish and environmentally aware.
Thank you for your support and for joining us on this mission to create long lasting awesome ethical vegan merch!
Check your emails for a shipping confirmation. This should provide you with an estimate or tracking number. If your order has not been delivered after the allotted time frame you can reach out to the shipping partner directly or contact us at email@example.com. Please note we don't have any more tracking info than that provided on your email.
You can return your order for refund or exchange via our returns centre; https://heartcureco.returnscenter.com.
After your order has been printed 3-5 working days, your dispatch will vary based on location and shipping choice. Most UK orders arrive in 3-5 working days and standard International 9-15 working days but we have express shipping at checkout.